These dedicated officers ‘check in’ on the welfare of employees who are away from work on sick leave and also those who attend a critical incident. They are there for a chat and an empathetic ear. They can also refer on to services and other support as needed, like injury management and rehabilitation; psychological support services; information and advice about work and non-work related claims; corporate health and wellbeing programs and events; and chaplains.
The aim is to make sure the wellbeing of all employees is prioritised and confirmed, and no-one falls through the gaps.
This support complements the contact and support provided by local management.